01The short version
If you change your mind within 7 days of paying and haven't downloaded your dossier PDF, we refund you in full. No questions asked.
02When you can get a refund
- Within 7 days of payment, and you haven't downloaded your dossier
- You were charged twice or charged the wrong amount
- An Assisted review wasn't delivered within 48 hours of submitting your full file
- A technical fault on our side stopped you from using a paid feature
03When refunds don't apply
- Your visa was refused. We can't control embassy decisions, and the score is guidance only
- After you have downloaded your dossier PDF
- After a completed Assisted review
- Embassy, visa-centre, NADRA or courier fees, which are paid directly to them
04How to ask
Go to Settings → Payments → Request refund in the app, or email support@visatayari.pk with your order number. We reply within 1 working day.
05How long it takes
| Paid with | Refunded within |
|---|---|
| JazzCash / Easypaisa | 1–3 working days |
| Debit / credit card | 5–10 working days, depending on your bank |
| Bank transfer | 3–5 working days, to the same account |
06Cancelling
There is no subscription, so there is nothing to cancel. Your plan simply ends at your visa decision, or 6 months after payment.
07Family plans
A family plan is refunded as a whole, under the same rules. If one member has downloaded their dossier, the plan is no longer refundable.
08Disputes
Please contact us before raising a chargeback with your bank. We can usually fix it faster. Unresolved disputes fall under the Terms of Service and Pakistani law.
Draft for review: please have a lawyer licensed in Pakistan check this before you publish it. It is written to follow the Prevention of Electronic Crimes Act 2016 and the draft Personal Data Protection Bill, and should be updated once that Bill becomes law.